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Whether you have questions about our models, materials, customization options or product care, the XYCOLO team is here to help. Tell us what you’re looking for, and we’ll provide clear and thoughtful guidance.
Your privacy matters to us. Every inquiry is handled with discretion, and our team will respond as soon as possible. For product-specific questions, please include the model name or number.

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Frequently Asked Questions

Can I customize my doll?

Yes. Available options, including eye color, wig style, fingernail color, and toenail color, are shown on each product page.

Production time varies by product and customization. Please contact us for an estimate before ordering.

We package orders with customer privacy in mind. Contact us if you have specific delivery requirements.

Follow the care instructions provided with your product. Clean and dry it thoroughly after use, and store it as directed.

Email us at xycolo2@126.com with your order number, and our team will help you.

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